These terms and conditions govern the sales by L’IMAGERIE STORE of original artworks, screen prints, magazines, books, and other products available on the website http://www.limagerie.bigcartel.com. These conditions apply exclusively and override any other terms. The website is freely accessible to all internet users.
1. ACCEPTANCE OF THE TERMS
Placing an order for our products on the website implies full and unconditional acceptance of these Terms and Conditions of Sale by the customer. The customer acknowledges having read, at the time of ordering, the specific conditions of sale set forth on the screen and expressly declares accepting them without reservation.
2. THE CUSTOMER
The customer declares to be a natural person at least 18 years old and to have legal capacity or parental authorization to place an order on the website. When registering personal data at checkout, the customer must ensure the accuracy and completeness of the required information. In case of error in the recipient’s details, L’IMAGERIE STORE cannot be held responsible for the impossibility of delivering the product.
3. PRODUCTS
The products offered for sale are those described on the website. L’IMAGERIE STORE takes the greatest care in presenting and describing these products to provide accurate information to the customer. However, minor errors may occur, which the customer acknowledges and accepts.
In any case, if a delivered product does not conform to its description, the customer may either exercise the right of withdrawal or invoke the conformity guarantee of L’IMAGERIE STORE, which will then either exchange the product or refund the price (in whole or in part).
Only original artworks are accompanied by a certificate of authenticity. Multiples and limited editions are not accompanied by a certificate unless specifically mentioned in the product description.
4. PRICES
Prices are indicated in Euros, all taxes included, excluding handling and shipping costs.
For orders shipped outside mainland France, the customer is the importer of the product(s). For products shipped outside the European Union and French overseas territories, prices will be calculated exclusive of taxes automatically on the invoice.
Customs duties, local taxes, import duties, or state taxes may apply and are the sole responsibility of the customer, both in terms of declarations and payments to the relevant authorities in their country.
All orders, regardless of origin, are payable in Euros. L’IMAGERIE STORE reserves the right to change its prices at any time, but products will be invoiced based on the rates in effect at the time the order is registered, subject to availability.
5. AVAILABILITY
Products are offered within the limits of available stock. When a product is no longer available, it will be marked as “SOLD OUT.”
6. ORDERING
Placing an order on http://www.limagerie.bigcartel.com requires following the procedure established by L’IMAGERIE STORE, consisting of successive steps that must be completed to validate the order.
Before final confirmation, the customer will have the opportunity to review the order details, the total price, and correct any mistakes. Confirmation of the order constitutes acceptance of all terms herein.
An order confirmation email summarizing the details (products, prices, quantities, etc.) will be sent to the customer. The customer expressly accepts email as a means of confirmation for their order.
7. VALIDATION
By clicking “Confirm my order” at the end of the checkout process, the customer declares acceptance of the order and all of these Terms and Conditions of Sale, fully and without reservation.
The data recorded by http://www.limagerie.bigcartel.com constitutes proof of transactions between L’IMAGERIE STORE and its customers.
The data recorded by the payment system (Stripe or Paypal) constitutes proof of financial transactions.
8. PAYMENT & SECURITY
Products are payable in full on the day the order is placed. Payment is made by credit card via the secure payment system provided by Stripe.
9. DELIVERY
Delivery is made to the address provided by the customer, which must be the customer’s residence or that of another chosen recipient. Delivery cannot be made to hotels or P.O. boxes.
To ensure timely delivery, the customer must provide accurate and complete delivery details (e.g., street number, building, access codes, intercom details). L’IMAGERIE STORE cannot be held responsible for delays due to incomplete or incorrect addresses.
In case of damaged parcels (already opened, missing products, etc.), the customer must notify the carrier and L’IMAGERIE STORE within 3 days of receipt.
10. RIGHT OF WITHDRAWAL
The customer has a right of withdrawal, exercisable without reason, within 14 days of delivery. The customer must return the products, at their own expense, in new condition (original packaging, unworn, unwashed, undamaged), with the order number, to the following address:
L’IMAGERIE STORE
10 rue du 8 Mai 1945
95100 Argenteuil
France
Products must be returned within 14 days after notifying the withdrawal. Return shipping costs are the customer’s responsibility.
L’IMAGERIE STORE will refund the amounts paid (minus shipping costs) under the conditions set out in Article 11.
11. REFUNDS
Refunds under Articles 3 and 10 will be processed by L’IMAGERIE STORE within a maximum of 30 days after receipt of returned products. Refunds will be made by bank transfer, check, or store credit.
12. CUSTOMER SERVICE
For any questions or information, our Customer Service is available:
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By mail : L’IMAGERIE STORE - 10 rue du 8 Mai 1945, 95100 Argenteuil, France
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By email : [email protected]
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By phone : +33 6 64 00 76 62 (Tuesday – Saturday, 2 PM – 7 PM, Paris time)
13. DISCLAIMER OF LIABILITY
In case of website access issues due to technical reasons, the customer cannot claim damages or compensation.
If a visibly damaged package is delivered, the customer must refuse it in order to benefit from the carrier’s guarantee and must notify the seller immediately. A replacement will be shipped once the damaged parcel is returned.
The unavailability, even prolonged, of one or more products does not entitle customers to compensation.
Product photos and visuals on the website are not contractual. L’IMAGERIE STORE cannot be held responsible if product characteristics differ from their visuals.
Hyperlinks on the website may lead to other sites. L’IMAGERIE STORE is not responsible for external content or damages resulting from browsing third-party sites.
14. APPLICABLE LAW
Any order constitutes full acceptance of these Terms and Conditions. These terms are governed by French law. In case of disputes, only the courts of Paris will have jurisdiction. Customers may contact Customer Service to seek an amicable resolution before legal action.
15. DATA PROTECTION & PRIVACY
The information collected by L’IMAGERIE STORE when an order is placed is necessary to process the transaction and may be shared with service providers involved in fulfilling the order. Such personal data may also be collected by fraud-prevention organizations.
In compliance with French Data Protection Law (Loi Informatique et Libertés, No. 78-17 of January 6, 1978), customers have the right to access, rectify, object to, and delete their personal data. To exercise these rights, customers may contact: [email protected].
L’IMAGERIE STORE commits to not sharing this data without consent, except when requested by authorized legal authorities.